Bilingual Customer Service

Posted: 02/04/2024


Will be required to obtain insurance license. (We will help).

Are you someone that wants to have an opportunity? How about a stable and positive work environment while making a difference in people's lives?

Hi, we are Narvaez Insurance Services and we are a family owned business that is growing faster than we can handle. We need you! So if you are someone who is looking to grow with a company, is able to contribute with innovation and professionalism, is computer savvy, takes initiative, and is really, LIKE REALLY, organized...then look no further!

We are seeking a Bilingual Insurance Client Support Specialist to join our team! You will be responsible for helping customers by providing energetic, and delightful assistance in managing any requests they have on their insurance accounts with our company. We are looking for someone who makes sure that they work hard to keep our clients happy and with our company. (Don't Worry We Will Train You On Everything!)

This is an opportunity to learn the insurance industry and how to make money on your own terms. Come join us because you want to work with the best in the industry and see yourself achieve greatness.


Handle and delegate customer inquiries and service requests
Provide information about the products and services
Troubleshoot and resolve product issues and concerns without assistance
Document and update customer records based on interactions with accuracy
Develop and maintain a knowledge base of the evolving products and services

Can You...

Provide a delightful client experience over the phone and in-person?
Are you organized with your time and tasks?
Can you build relationships and rapport with people?
Are you able to prioritize urgent matters but still work well under pressure?
Are you energetic and positive?
Do you have experience with written and verbal communication?
Do you show up to work on time and are reliable?
Are you detailed oriented and can complete tasks efficiently without guidance?
Do you try to solve problems on your own and create processes to fix them in the future?
Do you learn new computer software and systems quickly?

If you answered yes to most of these questions that you are exactly where you need to be! WE HAVE BEEN LOOKING FOR YOU!

I started this company in 2007 with my father and we have built a loyal customer base, great vendor relationships, and credibility with our community. We balance personal service, the right technology, and a framework for success. You will join a team that will support you, challenge you and will work with you as you meet your goals. We value family, integrity and respect among out team and our customers. We look forward to meeting you and finding out we are are good fit. Talk to you soon.

Job Types: Full-time, Part-time

Salary: From $18.50 per hour

Expected hours: 40 per week



  • 401(k)
  • 401(k) matching
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
  • Volunteer time off


Compensation package:


  • Bonus opportunities
  • Performance bonus
  • Quarterly bonus




  • Day shift
  • Monday to Friday
  • Weekends as needed


Ability to commute/relocate:


  • Napa, CA 94558: Reliably commute or planning to relocate before starting work (Required)




  • Customer service: 1 year (Required)




  • Spanish (Required)
  • English (Required)

Work Location: In person